Return Policy of TransCPG

Effective Date:10/03/25

1. Introduction
At TransCPG, we prioritize customer satisfaction and offer a flexible return policy. This document outlines the conditions under which products can be returned. For any assistance, contact us at hello@transcpginc.com or visit https://vain.transcpginc.com/.

2. Eligibility for Returns
A product may be eligible for return if:

• It is defective, damaged, or incorrect upon delivery.

• It does not match the description on our platform.

• It is returned within the specified return period (e.g., 7-14 days from delivery).

• It is unused, in its original packaging, with all accessories and tags intact.

3. Non-Returnable Items
The following items cannot be returned:

• Perishable goods (food, flowers, etc.).

• Personal care items (cosmetics, hygiene products, etc.).

• Customized or personalized products.

• Digital goods or downloadable content.

• Items that have been used, altered, or damaged by the customer.

4. Return Process

• Customers must initiate a return request through their account on our platform.

• The product must be securely packed and returned via our designated courier or drop-off location.

• Once the return is received and inspected, a refund or replacement will be processed as per our Refund Policy.

5. Refunds & Replacements

• Approved returns will be refunded via the original payment method or store credit.

• Replacement requests are subject to stock availability.

• Processing time for refunds may take 7-14 business days.

6. Contact Information
For return-related inquiries, email us at hello@transcpginc.com or visit https://vain.transcpginc.com/.

This policy is subject to change, and the latest version will always be available on our website.