Refund policy

Refund Policy of TransCPG

Effective Date: 10/03/25

1. Introduction
At TransCPG, we strive to provide a seamless shopping experience. This Refund Policy explains the terms under which refunds are issued for products purchased through our platform (https://vain.transcpginc.com/). For any inquiries, contact us at hello@transcpginc.com.

2. Eligibility for Refunds
A refund request may be accepted under the following conditions:

  • The item received is defective, damaged, or incorrect.

  • The item does not match the description provided on the platform.

  • The order is canceled before it is shipped.

  • The seller fails to fulfill the order within the specified time.

3. Non-Refundable Items
The following items are non-refundable:

  • Perishable goods, including food and beverages.

  • Personalized or customized products.

  • Digital downloads or subscription-based services.

  • Items purchased during promotional sales (unless defective).

4. Refund Process
To request a refund, follow these steps:

  1. Submit a refund request within 7 days of receiving the order.

  2. Provide proof of purchase and images of the defective/damaged item.

  3. Await approval from the seller and TransCPG support team.

  4. If approved, the refund will be processed within 7 business days.

5. Refund Method
Refunds will be processed using the original payment method. Depending on your payment provider, it may take 7 days for the amount to reflect in your account.

6. Contact Us
For any refund-related queries, email us at hello@transcpginc.com.

This policy is subject to change. Please review it periodically.