Refund Policy of TransCPG
Effective Date: 10/03/25
1. Introduction
At TransCPG, we strive to provide a seamless shopping experience. This Refund Policy explains the terms under which refunds are issued for products purchased through our platform (https://vain.transcpginc.com/). For any inquiries, contact us at hello@transcpginc.com.
2. Eligibility for Refunds
A refund request may be accepted under the following conditions:
The item received is defective, damaged, or incorrect.
The item does not match the description provided on the platform.
The order is canceled before it is shipped.
The seller fails to fulfill the order within the specified time.
3. Non-Refundable Items
The following items are non-refundable:
Perishable goods, including food and beverages.
Personalized or customized products.
Digital downloads or subscription-based services.
Items purchased during promotional sales (unless defective).
4. Refund Process
To request a refund, follow these steps:
Submit a refund request within 7 days of receiving the order.
Provide proof of purchase and images of the defective/damaged item.
Await approval from the seller and TransCPG support team.
If approved, the refund will be processed within 7 business days.
5. Refund Method
Refunds will be processed using the original payment method. Depending on your payment provider, it may take 7 days for the amount to reflect in your account.
6. Contact Us
For any refund-related queries, email us at hello@transcpginc.com.
This policy is subject to change. Please review it periodically.
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