TransCPG Shipping Policy

Effective Date: March 5, 2025

At TransCPG, we are committed to delivering your products efficiently and securely. This Shipping Policy outlines the shipping process for customers, sellers, and delivery personnel.

1. Shipping Areas

• TransCPG delivers within the UAE only.
• Sellers are responsible for fulfilling orders to eligible locations in the UAE. Certain products may have specific regional restrictions.

2. Shipping Methods

• Standard Shipping: Estimated delivery time is 3-7 business days.
• Express Shipping: Available for selected products, with an estimated delivery time of 1-3 business days.
• Delivery personnel will handle the final delivery of all orders.

3. Shipping Costs

• Shipping fees vary based on the product, size, weight, delivery method, and the customer’s location.
• Shipping costs will be shown at checkout before completing the purchase.
• Some sellers may offer free shipping based on specific promotions or conditions.

4. Order Processing

• After receiving an order, sellers will process the order within [Insert time frame, e.g., 1-2 business days].
• Once the order is processed, it will be handed over to the delivery personnel for shipment.

5. Delivery Time

• Standard Shipping: Delivery typically within 3-7 business days.
• Express Shipping: Delivery typically within 1-3 business days.
• Delivery times may vary based on product availability, delivery method, and location.

6. Delivery Confirmation

• Customers will receive a confirmation notification once the order is shipped.
• Upon successful delivery, customers will be notified through email/SMS and the platform.

7. Delays

• While we aim to deliver on time, delivery times may be affected by factors beyond our control (e.g., weather, traffic).
• In case of delays, customers will be notified, and delivery times will be updated.

8. Failed Delivery

• If the delivery fails due to customer unavailability or incorrect address, customers will be contacted to reschedule the delivery.
• Additional charges may apply for re-delivery if caused by customer errors (e.g., wrong address).

9. Packaging

• Sellers are required to package items securely to prevent damage during transit.
• Packaging should meet TransCPG’s standards for product protection.

10. Order Tracking

• Customers will receive tracking details once the product is dispatched.
• Tracking can be viewed through the TransCPG app or website.

11. Returns and Refunds

• If the product is damaged, defective, or incorrect, customers can request a return or refund according to the Return and Refund Policy.

12. Customer Support

• For shipping-related inquiries, please contact our customer support team via email at hello@transcpginc.com.